Refund Policy

This Refund Policy applies only to Quill SaaS subscriptions (Pro and Team) billed by Quill through our third-party payments provider. It does not apply to crypto payments sent between creators and their clients — those are on-chain, irreversible, and outside Quill's control. Quill is non-custodial and never holds client funds.

If you upgrade to Pro or Team and decide it isn't for you, email billing@quillpay.org within 14 days of your initial purchase and we will refund the full subscription fee, no questions asked. The refund applies once per customer.

Subscriptions auto-renew at the start of each new billing period. Renewal charges are non-refundable. To avoid a renewal, cancel your subscription in Settings → Subscription before the renewal date. Cancellation takes effect at the end of the current billing period — you keep access until then.

Annual plans are eligible for a full refund under the 14-day guarantee. After 14 days, annual fees are non-refundable; however, you can downgrade or cancel at any time and you will retain access through the paid-for period.

Where a refund is issued, applicable sales tax / VAT / GST will be refunded together with the subscription fee in accordance with the rules of your jurisdiction and our payments provider. Payment processor or currency-conversion fees charged by your bank are outside our control and may not be recoverable.

We do not issue refunds for:

• Accounts terminated for violation of our Terms of Service.
• Loss of crypto funds, mistyped wallet addresses, failed on-chain transactions, or any other event involving funds outside Quill's systems.
• Downtime or outages of third-party services (block explorers, email delivery, authentication, billing provider).
• Renewals beyond the 14-day window described above.

Please contact us before filing a chargeback — we resolve nearly every billing issue within 1–2 business days. Filing a chargeback without first contacting us may result in your account being suspended pending resolution.

Email billing@quillpay.org from the email associated with your Quill account with the subject line "Refund request — <your email>". Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card issuer.

Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your jurisdiction (including, where applicable, EU/UK withdrawal rights).

We may update this Policy. The version in effect at the time of your purchase governs that purchase. The "Last updated" date above shows the latest revision.